InfoPass is a free online service that allows individuals to schedule an appointment with a USCIS immigration officer. The online platform offers 12 different languages to make scheduling an in-person appointment easier. InfoPass is accessible from both computers and mobile devices to make scheduling available anywhere. The appointments scheduled through InfoPass are intended for specific inquires, while routine matters are typically handled through the phone or online. Nevertheless, recent reports warn that the InfoPass online scheduler could soon be obsolete. Under the new program, the USCIS National Customer Service Center would first handle all requests for an in-person appointment.
Regional USICIS offices in Hartford, CT; El Paso, TX; Jacksonville, FL; Sacramento, CA; and San Francisco, CA may be the first centers included in the new pilot program for scheduling InfoPass appointments. Under the program, scheduling InfoPass appointments at the above mentioned USCIS field offices will now be facilitated through the USCIS National Customer Service Center. If implemented across the nation, the program would eliminate the self-scheduling InfoPass appointment feature online. The new change comes in conjunction with new efforts to increase efficiency by decreasing self-scheduled InfoPass appointments for inquiries better addressed by the USCIS National Customer Service Center or through the USCIS website.
To make an InfoPass appointment at one of the selected pilot USCIS field offices, one must now first call the Service Center (1-800-375-5283), speak to a Tier 1 officer, and request to schedule an InfoPass appointment. The call will then be escalated to Tier 2 officer who will review the case and will confirm if the issue is appropriate for an InfoPass appointment before scheduling the appointment. The reports of the new pilot program are not yet confirmed online by USCIS; however, we will continue to monitor the situation.